What I Deliver
Hospitality IT Services
PMS & Opera Cloud
End-to-end Opera Cloud deployments, migrations, and configuration across multi-property hotel groups.
POS & F&B Digitalization
Oracle Simphony Cloud POS rollouts, KDS integration, digital ordering, and F&B revenue analytics.
Guest Experience Technology
Digital check-in, mobile key, contactless payment, and guest-facing tech for luxury hotel brands.
In-Room Technology
IPTV, smart room controls, high-speed Wi-Fi, IP telephony, and full in-room digital experience design.
Network & Cybersecurity
Enterprise Wi-Fi design, firewall governance, cyber audits, and PCI-DSS compliance across hotel properties.
IT Operations & PMO
PMO governance, KPI dashboards, IT roadmaps, OPEX optimisation, and multi-property IT operations management.
Methodology
How I Deliver Results
Every engagement follows a proven four-phase methodology ensuring on-time delivery with zero business disruption.
Discovery & Audit
Property assessment, stakeholder interviews, legacy system audit, and gap analysis to define the roadmap.
Design & Planning
Solution architecture, vendor selection, project charter, pre-opening checklists, and RACI matrix across all workstreams.
Delivery & Go-Live
Parallel workstream execution, on-site commissioning, staff training, and Day-1 go-live support across all properties.
Optimise & Govern
KPI dashboards, PMO governance, OPEX optimisation, and ongoing IT roadmap management for sustained performance.
How We Work
Engagement Models
Fixed-Fee
IT Audit & Assessment
A structured review of your hotel's IT infrastructure, systems, and governance. Delivered as a written report with prioritised findings and a 90-day action plan.
- On-site or remote delivery
- PMS, POS, network, and security coverage
- Executive summary + technical detail
- Suitable for pre-opening and existing properties
Retainer
PMO Consulting & Advisory
Ongoing IT program leadership for hotel groups running transformation initiatives. Embedded or remote — structured governance, vendor oversight, and stakeholder alignment.
- Weekly check-ins and program reporting
- Vendor and contract management support
- Risk and escalation management
- Multi-property and cross-brand programs
Project / Speaking
Speaking & Strategic Advisory
Conference keynotes, panel participation, and one-off strategic sessions for hospitality technology teams, ownership groups, and industry events.
- TEDx and PMI Colloque speaker
- Published in PMWorld Journal
- Topics: AI in hotels, IT governance, digital transformation
- Available for MENA, Europe, and international events
Ready to Transform
Let's Build Together
Looking for a senior IT PM to lead your next hospitality transformation? My work is published in PMWorld Journal, featured on Hotel Speak and HotelNext, and presented at TEDx and PMI — you're working with someone who both delivers and thinks at a strategic level. Let's talk.