Insights & Speaking

When the Lights Stay On: How IT PMO Governance Turns Hotel Technology Into Competitive Advantage

Luxury hospitality is one of the most operationally complex industries in the world and one of the least mature in treating technology as a strategic asset. This paper draws from firsthand experience across multi-property environments to present a hybrid IT PMO framework that tackles governance without sponsorship, teams siloed from each other, and infrastructure debt that quietly compounds until it becomes a crisis.

How Tech Drives Hospitality Sustainability

The hospitality industry is quietly becoming one of the better proving grounds for sustainable technology. AI optimizing energy loads, automation cutting waste before it compounds, connected infrastructure making decisions that used to require three separate conversations — this piece looks at where the real traction is and what it means for the guest experience.

82% of Hotels Are Betting on AI This Year. Here's What the Other 18% Are Missing

Most hotels have moved past chatbots. AI is now running revenue management, staffing, and operations. The next shift is agentic AI: systems that coordinate without waiting for a human to connect the dots.

The Quiet AI: Where Hotels Actually See Returns Before the Guest Ever Notices

The chatbots get the attention. The real savings show up in housekeeping routes that got smarter, cancellations flagged two days early, night audit exceptions caught before shift handover.

The Security Gap AI Is Exploiting Right Now Is Probably in Your Own Office

A decent phishing email used to take time and skill. Now it takes a prompt. The attacks got cheaper and faster, but most offices still haven't done the basics that would stop them.

Why Hybrid PMO Leadership Is the Future of IT Governance

Most hotel IT programs either move fast and skip the governance, or run heavy processes and miss the window. This piece is about finding the middle, and why it's harder than it sounds across multi-property environments.