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5 Hotel Openings — Delivered Simultaneously

Royal Hideaway Hotels · 18 Months · 2023–2024

5Openings
0Delays
18moDuration
1000+Staff Trained
Royal Hideaway Hotels
Royal Hideaway Hotels
Royal Hideaway Hotels

Five Openings. One Program. Zero Margin for Error.

Delivering complete IT ecosystems for 5 new hotel openings concurrently within 18 months — an enormous logistical challenge requiring parallel workstreams, pre-opening checklists, vendor coordination across regions, and on-site commissioning for each property.

5 Hotel Openings Delivered Simultaneously

Standardised Stack, Parallel Delivery

Created a pre-opening IT delivery framework with standardised technology stacks per property tier. Parallel workstreams managed independently by assigned technical leads, converging on a shared pre-opening checklist 4 weeks before each opening date.

Standardised Stack, Parallel Delivery

Technologies & Tools

Opera PMS
🍽Oracle Simphony POS
🔑VingCard ASSA ABLOY
📺LG/Samsung IPTV
📡Cisco Wi-Fi 6
📞Mitel VoIP
💼Microsoft 365
🔗Azure AD
📻Motorola Radio Systems

Program Results

Financial Impact

12%Under Budget Delivery
18%Vendor Cost Reduction via Standardised Stack
6wkPre-Opening Efficiency Gain Per Property
3yrTCO Reduction Agreed at Vendor Level

Operational Performance

5Properties Live on Opening Day
0Opening Delays
1000+Staff Trained Across All Properties
98%Guest Tech Satisfaction on Day 1
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