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Oracle Simphony Cloud Rollout

Marriott International — Le Méridien N'Fis · 4 Months · 2023

15POS Terminals
ZeroDowntime Cutover
80+Staff Trained
22%Revenue Visibility Gain
Oracle Simphony POS Rollout

Migrating a 5-Star Marriott Property Without Disruption

Migrating a Marriott luxury property from legacy on-premise POS to Oracle Simphony Cloud — replacing 15 terminals across multiple F&B outlets, integrating with existing Opera PMS, and training 80+ F&B staff — all without disrupting a 5-star guest experience.

Luxury restaurant service

Single-Window Cutover with Parallel Workstreams

Detailed cutover plan with 3 parallel workstreams: infrastructure readiness, data migration validation, and staff training programme. All 15 terminals migrated overnight in a single cutover window. Staged staff training over 2 weeks with role-specific guides.

Restaurant digital service

Technologies & Tools

Oracle Simphony Cloud
🖥Micros Workstations Gen 3
📋Kitchen Display Systems
📊Oracle Reporting & Analytics
🔗Opera PMS Integration
📡Cisco Network Infrastructure
📱iPad Mobile POS

Program Results

Financial Impact

22%Increase in F&B Revenue Visibility
18%Order Processing Time Reduction
15%Reduction in POS Support Costs
100%Marriott Brand Compliance Achieved

Operational Performance

15POS Terminals Migrated
ZeroCutover Downtime
80+Staff Trained in 2 Weeks
99.9%POS Uptime Post Go-Live
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