Opera Cloud PMS Rollout Across 11+ Properties
Multi-Property Morocco/MENA Hotel Group · 14 Months · 2023–2024
Migrating 11+ Live Hotels to the Cloud
Migrating 11+ active hotel properties from legacy on-premise PMS to Opera Cloud — each with live reservations, unique configurations, third-party integrations, and local IT teams at different readiness levels — over 14 months without a single reservation data loss or operational disruption.
Property-by-Property Migration Playbook
Designed a property-by-property migration playbook with: pre-migration data audit, parallel-run period (14 days per property), integration testing (POS, channel manager, revenue management), staff certification programme, and 24/7 hypercare support for the first 30 days post-go-live per property.
Technologies & Tools
Program Results
Financial Impact
Operational Performance
Program Highlights
- 14-month program with zero reservation data loss across all 11 properties
- 350+ staff certified across front office, reservations, and revenue management
- Largest Opera Cloud PMS migration program in Morocco in 2024
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